Wholesale Beads and Jewelry Making Supplies

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Beads.us FAQ

• What’s your payment term for order in beads.us?
• The relationship between Gets.cn and Beads.us

New Customer

• How to contact us
• Our story
• What are the benefits of registering with you?
• How do I register& Log in

Order

• May I cancel or change an order?
• How to change shipping address for my new order?
• How do you deal with those temporarily unavailable items after I place an order?
• Do you have a minimum order?
• I have placed an order with you or have sent an inquiry via your web site, but have not heard back from you or did not get any email back on my order, why?
• If I want wholesale can I enjoy discount?
• How long after I pay can I expect to receive my order?
• Is it possible to order less than your MOQ?
• What does my order status mean?
• How to make an order from gets.cn ?
• After payment, How can I know about my order status?

Account

• How to change password?
• How to change shipping address?
• How to change registered email address or back up email?
• I Can't Log In My Account!/I Have Problem In Logging In
• What do you do with my personal information when I register?
• How do I delete an item from my shopping chart?
• If I leave the site and come back, will my shopping cart be remembered?
• I forgot my password. What do I do?

Payment

• How to use credit of my account?
• Rules for Coupon Application and Use
• I Choose Western Union or Bank Transfer But I Want To Pay Via Paypal Now
• Do you offer cash on delivery?
• How does Paypal work, generally speaking?
• May I know your paypal account?
• My Country Isn't Available In Paypal!
• I Want To Contact PayPal Customer Service But Can't Find A Phone Number For Them? Please Help!
• What is the advantage of paying with PayPal ?
• What credit cards can I use with PayPal?
• Can I use a credit card with PayPal?
• What currency are your prices listed in?
• How do I use Paypal to pay?
• What should I do after T/T the payment?
• How to pay ?

Products and Sample

• Why are the goods in mixed color I received not exactly same colors as your website shows?
• What can I do if I could not find the goods on your website?
• Are all your products in stock now?
• Can I order samples?
• Do you send free samples?
• Ideas Produced

Packing and Quality Control

• Do You Have A Guarantee Or Warranty?
• Do you do extra packing?
• How to check the goods when received?
• How is your quality control?

Shipment and Custom Duty

• New shipping methods of Milky Way Jewelry
• How much tax do I need to pay?
• If the items are detained by customs, who is responsible for clearance of the items?
• How can I trace my shipment?
• How much is shipping cost?
• Where do you ship?
• Can you help me by the declaring the goods at lower value and declared the products description as requested?
• Why I was asked for "CPF" number?
• Will I be charged import taxes or duties?

Catalog

• Fair Use Of Milky Way Jewelry Website Materials
• I would like a catalog sent to me

Customized Service

• How to get the request photos of the products in my order?

Jewelry Knowledge

• If the products in original color can be used directly?
• What the difference between Platinum plated metal components and Silver plated metal components?
• RING SIZING CHART
• How to tell whether you are getting real Swarovski® Crystal
• Pearl Care Guide
• Pearl and Health
• Pearl Grading Criteria
• Are They Real or Fake?
• Pearl Treatments
• Popular Types of Pearls
• The Process of Pearls Farming
• How to Select Pearls
• Bead Size Chart & Bead Sizing Guide

Gets.cn Tickets

• How to use your ticket system?
• I can see your reply ticket at your site, but not in my email box, why?

Complaint

• What should I do if the goods I received have problem?
• Do you have a return policy?

Holiday

• Are there times during the year which you are closed for business?

Visit

• Visit Instruction
• How do I get to your company?