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- May I cancel or change an order?
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- Do you have a minimum order?
- I have placed an order with you or have sent an inquiry via your web site, but have not heard back from you or did not get any email back on my order, why?
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- Payment
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- How to use credit of my account?
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- I Want To Contact PayPal Customer Service But Can't Find A Phone Number For Them? Please Help!
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- Products and Sample
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- Shipment and Custom Duty
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- New shipping methods of Milky Way Jewelry
- How much tax do I need to pay?
- If the items are detained by customs, who is responsible for clearance of the items?
- How can I trace my shipment?
- How much is shipping cost?
- Where do you ship?
- Can you help me by the declaring the goods at lower value and declared the products description as requested?
- Why I was asked for "CPF" number?
- Will I be charged import taxes or duties?
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- Jewelry Knowledge
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- If the products in original color can be used directly?
- What the difference between Platinum plated metal components and Silver plated metal components?
- RING SIZING CHART
- How to tell whether you are getting real Swarovski® Crystal
- Pearl Care Guide
- Pearl and Health
- Pearl Grading Criteria
- Are They Real or Fake?
- Pearl Treatments
- Popular Types of Pearls
- The Process of Pearls Farming
- How to Select Pearls
- Bead Size Chart & Bead Sizing Guide
- Gets.cn Tickets
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I have placed an order with you or have sent an inquiry via your web site, but have not heard back from you or did not get any email back on my order, why?
Many ISP (Internet Service Provider) and webmail platform (like AOL, YAHOO, HOTMAIL, etc.) have very aggressive filtering of email due to junk mail. So please check your junk mail or bulk mail folder to see if our messages are there.
To ensure that you receive our emails, kindly add our domain "@gets.cn" to your safe domain or safe sender list in your email program, ISP email safe list, or webmail safe sender list. If you have any questions, please let us know or submit a ticket.
We highly suggest you to use our ticket system which can make sure we receive your inquiry or question.
