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- May I cancel or change an order?
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- Do you have a minimum order?
- I have placed an order with you or have sent an inquiry via your web site, but have not heard back from you or did not get any email back on my order, why?
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- Is it possible to order less than your MOQ?
- What does my order status mean?
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- After payment, How can I know about my order status?
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- How to use credit of my account?
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- I Choose Western Union or Bank Transfer But I Want To Pay Via Paypal Now
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- My Country Isn't Available In Paypal!
- I Want To Contact PayPal Customer Service But Can't Find A Phone Number For Them? Please Help!
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- Products and Sample
- Packing and Quality Control
- Shipment and Custom Duty
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- New shipping methods of Milky Way Jewelry
- How much tax do I need to pay?
- If the items are detained by customs, who is responsible for clearance of the items?
- How can I trace my shipment?
- How much is shipping cost?
- Where do you ship?
- Can you help me by the declaring the goods at lower value and declared the products description as requested?
- Why I was asked for "CPF" number?
- Will I be charged import taxes or duties?
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- If the products in original color can be used directly?
- What the difference between Platinum plated metal components and Silver plated metal components?
- RING SIZING CHART
- How to tell whether you are getting real Swarovski® Crystal
- Pearl Care Guide
- Pearl and Health
- Pearl Grading Criteria
- Are They Real or Fake?
- Pearl Treatments
- Popular Types of Pearls
- The Process of Pearls Farming
- How to Select Pearls
- Bead Size Chart & Bead Sizing Guide
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What does my order status mean?
Wondering what’s going on with your order? You can check on it anytime by signing in to My Orders and opening the order’s details page. Read on to find out exactly what’s going on during each order status update:
Pending
Pending order means that you have place an order successfully, but the order haven't processed by our staffs, usually there is no shipping cost in your invoice, so we will select the suitable shipping method for you and send the new invoice with shipping fee to you for payment.
Or you have place an order successfully, but you want to revise your order information, such as color, quantity, size and so on, we will revise the order in pending status, so that you can change the order by yourself.
Processing
We are gathering together all the items in your order and putting them through strict quality control checks.
Send
We have sent out your package. You will receive an email from Gets.cn with your tracking number, courier name and link for online tracking information, if available. You can also sign in to My Orders to check this information at any time.
Invalidation
All the cancelled orders are in invalidation status, Including orders are cancelled according to your request or cancelled by us.
For example: once you have placed an order from our website for one month but didn’t make the payment for it, we will cancel the order and inform you in time, as we only keep the order for u within one month.
If you still need them, you can contact with our online customer service representative or submit a ticket.
